I went to the dentist about a month ago. The hygienist cleaned my teeth then proceeded to have the following dialogue with me using a very serious, low and concerned tone:
“Look, you seem like a girl who takes care of yourself and someone I’d consider healthy. Well, you have beautiful teeth and I don’t want to tell you this if you don’t want to hear it. Please just tell me now if you don’t want to hear what it is I’m about to say.” From this I sat up in the chair with my eyebrows raised, my ears perked up, incredibly nervous and curious to know what she was going to say next. I replied, “No, no please continue!” In a low, now almost trembling voice she continued, “I just have to tell you this. If you never brush your teeth again, make sure you do one thing and one thing only. Floss your teeth.” I sat back down in the chair laughing inside at what she was telling me. She went on to talk with both eyes closed, nostrils slightly flared, and in full concentration. She complained that not enough people flossed out there and how upsetting it was to her. She repeated, “Look, I’m not trying to sound like a nag and I really don’t want to waste your time nor mine…" lt suddenly felt like I was in a relationship and we were trying to define next steps … "but you don’t want to get older and have gum disease because then nice teeth won’t matter.” I replied in an equally serious voice, “I really appreciate such concern. Thank you so much for emphasizing the importance of flossing – you’re not wasting your time.” And she wasn’t!
She was right, I did not floss enough at all, it seemed only when something was stuck in my teeth. She sighed a deep breath and then said to me, “Look Tanya, I’m really not trying to be hard on you but this is for your own good. This is your LIFE, Tanya! Your LIFE!!” I sat there and nodded almost frightened at this point – she used my first name, I was definitely in trouble now. She continued, “I just see so many people coming in here with gum disease which could have been avoided.” She’s now looking in the other direction as if tears are about to swell up in her eyes. I replied, “No, really – it’s your job to tell me this, it’s OK! I really appreciate that you care so much.” She continued, “I mean ultimately we all do what we want to do and I have no control over your life and the choices anybody makes out there. So if you don’t want me to talk about this ever again I won’t. Just be honest with me!” I interrupted, “No really, it’s OK to be upfront with your patients, you have to be, it’s for our own good!”
She then ran her fingers through her hair shuffling up her bangs, took a deep breath then said in a refreshed voice with a brand new smile on her face, “OK, good. I feel better.” I replied, “Yes! Me too! I feel better too! I feel GREAT!”
It seemed most appropriate after having such a serious and emotional conversation we should have parted ways with at least a hug, but instead I got up and walked out the door as my appointment was now over.
It’s been days later since we had this chat and guess what I do daily in my office now? I FLOSS, BABY! I FLOSS! After all, this is MY LIFE! And honestly this flossing business at your desk is like the best thing ever. It’s so easy! While I’m thinking about something, I’ll floss. While I’m waiting for a meeting to start, I’ll floss! I can floss while on the phone or floss while catching up on emails! Have you ever flossed while driving? It’s perfect! I had no idea flossing was going to be this easy.
No one had ever communicated the seriousness of flossing to me in this tone, using these words, with this level of seriousness. And guess what, guys? IT WORKED! Thanks to my wonderful hygienist, I just saved my gums! She is going to be so proud of me next time I see her, that’s all I have to say!
-Tanya the born again flosser
Posted by tanya 
